ACTIVE Reviews

I had an in person race out of state I signed up for and with everything going on this was the first time I purchased insurance (thinking I was doing the right thing) just in case with everything going on, you know 2020.
However the race was just switched to virtual which I refuse to pay for that and apparently the people hosting the race are giving refunds but of course active is not refunding me my insurance cost. They are by far the worst company to deal with and their customer service is not at all helpful nor empathetic just basically said no refund and sent a link to the details.

I wish there was a”zero” It’s almost pointless to write this because it seems like most of us has the same complaint. This is year two of charging me a membership fee. This time is extra special because they replied to my request for refund and cancelation with “thanks for giving our membership another try” Now riddle me this, why did they charge me in the first place if I didn’t have a membership to start with?

Registered for Ironman 70.3 Cascais 2020 including photo service and medal engraving. Paid for it all, but then the event was pushed to 2021 and I received a link to resign in all good, but now I have to pay all over for the photo service and the medal engraving...! Have submitted a ticket 10 days ago and haven’t heard back at all.
I feel tricked and are very disappointed.

An appalling company that has tried said it could be up to the end of January until I get my money back for an event cancelled over 6 months ago. Not only that they are charging me for just to return my own money to me I will never use active for a ride again

Total scam. Have zero intention of paying back for cancelled or postponed events. Saying it has to be 24hrs before the event. The event is postponed until next year and I can no longer attend. If that doesn’t count what actually does.
Avoid.